You can now manage your pet’s health online!!

April 23 2010

Introducing Pet Portals!!
Pet Portals are private, secure websites that contain your pet’s health information and are available as a free service from our clinic. You can use your Pet Portal to conveniently manage your pet’s health online at any time of night or day. Use your Pet Portal to:
- Remind yourself with an e-mail when to give that heartworm or flea preventative. Medication Minders make it easy!!
- Order refills of prescriptions and special diets - even when we’re not open!
- Request an appointment or boarding reservation
- Print your pet’s vaccination records. If you ever forget to bring proof of vaccination to your boarding, grooming, or daycare facility, just print your pets vaccination record from your pet portal. Many facilities will accept this as proof of vaccine.
- Use PetNotes to easily create and print pet health care instructions for petsitters or kennel staff when you are out of town.
- Shop on the convenient online store.

Ask us questions of communicate your concerns via Pet Mail - an easy to use messaging system available only from your Pet Portal. Our staff manages Pet Mail each day that we’re open for business and will make sure your questions are answered quickly.

Don’t have a Pet Portal yet?
No problem!! just provide us with your e-mail address by one of the four easy ways listed below and we will send you a password. To get your password, simply:
- Go back to our home page and click the link in the upper left hand side of the screen that says “Pet Portal Log In” and follow the instructions under the “Want a Pet Portal?” header.
- Provide us with your e-mail address when you visit the clinic
- Provide us with your e-mail address when you next speak with us on the telephone
- Provide us with your e-mail address through the “contact” link at the top of our website

Don’t delay!! Start managing your pet’s care with your Pet Portal today!!

FDA Online Pharmacy Regulations

March 31 2010

Protect Yourself and Your Pet: Be Online Pet Pharmacy A.W.A.R.E.

“Affordable pet prescriptions!”
“Pet meds at discount prices!”
“No prescription required!”
“Your best source for pet meds!”

If you’ve ever searched online for prescription pet medicines, you’ve no doubt seen eye-catching, attention-grabbing claims. They sound convincing in their promises of convenience and lower prices. But are these claims really true?

Internet sites that sell pet drugs can be reputable pharmacies. However, others are fronts for businesses breaking Federal, State, and sometimes, International laws. Illegal online pharmacies may sell medicines that are counterfeit, outdated, mislabeled, incorrectly formulated, or improperly made or stored. These medicines may not contain the actual drug, or the correct amount of drug, may contain contaminants, may not work as well due to age or being stored in conditions that were too hot, cold, or humid, and may not have the proper directions for use. If you are unhappy with ordered products, illegal online pharmacies may fraudulently leave you with no way to get your money back. In the end, you may find buying prescription pet medicines online costly to your pet’s health and your wallet.

If you find a cheaper medicine online, ask your veterinarian to consider matching the price. Many veterinarians are willing to competitively charge based on the online price you’ve found (and can show proof of). You should also know that neither the drug maker nor your veterinarian will stand behind a product’s guarantee if you purchase the product online.

If you still want to purchase your pet’s prescription medicines online, remember there is no fool-proof way to tell if an online pharmacy is legal. However, you can protect yourself by doing your homework and being online pharmacy A.W.A.R.E.

A— Ask Your Veterinarian
Before you purchase online, talk with your veterinarian! Your veterinarian supports you and wants what’s best for both you and your pet. Ask your veterinarian questions, like: “Do you trust the internet pharmacy site?”, “Have you ever worked with the company?”, and “Have other clients used that site?” If any of the answers are “yes,” what were your veterinarian’s experiences?

W—Watch for Red Flags
When buying from online pharmacies, keep an eye out for red flags. Be careful if the…

• Site does not require veterinary prescriptions for prescription drug orders.
Websites that sell prescription veterinary medicines without valid veterinary prescriptions for them are breaking the law. Under the Federal Food Drug and Cosmetic Act, a pharmacy can’t sell you a veterinary prescription drug without a valid prescription or other type of order from a licensed veterinarian. Online questionnaires or consults don’t take the place of valid veterinary prescriptions. Sites that sell drugs without requiring valid veterinary prescriptions rob both you and your pet of the protection provided by a veterinary physical exam.

• Site has no licensed pharmacist available to answer questions.
Can someone answer your questions about your pet’s medicines?

• Site does not list physical business address, phone number, or other contact information.
If something goes wrong with your order, can you get in contact with them?

• Site is not based in the US.
If an out-of-country site fraudulently takes your money, there’s not much the US government can do to help you get your money back.

• Site is not licensed by the State Board of Pharmacy where the business is based.
If the business is based in the US, check to see if it is properly licensed in the State where it is based by contacting that State’s Board of Pharmacy. Contact information for each State Board of Pharmacy is available on the National Association of Boards of Pharmacy (NABP) website: http://www.nabp.net/ftpfiles/NABP01/ROSTER.pdf3.Exit Disclaimer4

• Site does not protect your personal information.
Keep yourself safe from identity theft!  Make sure the site you use is secure.

• Site’s prices are dramatically lower than your veterinarian’s or other website’s prices.
If it seems too good to be true, then it probably is.

• Site ships you medicine that you didn’t order or that looks very different from what your pet normally takes.
Don’t give these medicines to your pet!  Contact the site immediately!

A—Always Check for Site Accreditation
In addition to following Federal and State licensing and inspection requirements, in 2009, the National Association of Boards of Pharmacy (NABP) created a voluntary accreditation program called Vet-VIPPS (Veterinary-Verified Internet Pharmacy Practice Sites).  Vet-VIPPS accredited online pharmacies:

• are appropriately licensed in each state where they ship drugs

• have successfully completed a 19-point review and online survey

• undergo yearly VIPPS review and re-accreditation

• undergo NABP on-site surveys every three years

Vet-VIPPS accredited pharmacies must also meet other strict criteria, including protecting patient confidentiality, quality assurance, and validity of prescription orders.

R—Report Problems and Suspicious Online Pharmacies
If your pet has a problem with a medicine purchased online (for example, a reaction to the medicine or the medicine not working), first contact the medicine’s maker.  To report adverse drug events directly to the Food and Drug Administration (FDA) Center for Veterinary Medicine (CVM) call 1-800-FDA-VETS.  For a copy of the reporting form (FDA Form 1932a) and for more information on how to report problems, visit the following website:

http://www.fda.gov/AnimalVeterinary/SafetyHealth/ReportaProblem/ucm055305.htm5.

Protect yourself, your pets, and others! Don’t fall victim to illegal online pharmacies.  Report suspicious online pharmacy sites to FDA and NABP at:

FDA: http://www.fda.gov/Safety/ReportaProblem/ucm059315.htm6

NABP: http://www.nabp.net/7Exit Disclaimer8

E—Educate Yourself about Online Pharmacies
The best defense you have against illegal online pharmacies is education. Do your homework and be online pharmacy A.W.A.R.E. before you purchase your pet’s medicines online.  An informed consumer is an empowered consumer.

For more information about purchasing pet medicines from online pharmacies, visit CVM’s website at: http://www.fda.gov/AnimalVeterinary9, or call CVM at 1-240-276-9300.

Whenever your pet needs prescription medicines, your veterinarian is your best, most reliable source, because your veterinarian:

• physically examined your pet and knows your pet’s medical and treatment history,

• knows which medicines are safest for your pet,

• educates you about potential side effects associated with your pet’s medicines,

• shows you how to properly use the medicines prescribed for your pet,

• stores prescription medicines in the clinic according to label directions, and

• uses current, unexpired medicines.

Be Online Pet Pharmacy AWARE:

A- Ask your veterinarian

W-Watch for red flags

A-Always check for site accreditation

R-Report suspicious online pet pharmacies

E-Educate yourself about online pharmacies